Scroll down and click on Close this Wave account, located at the bottom of the page.Select Manage Your Profile at the bottom of the menu.Click on the Business Toggle in the top left hand corner.View and Edit Users cannot delete Wave accounts.ĭon’t panic too soon: deleting a Wave account is not easy, so let's be sure that's really what has happened.
#WAVE BOOKKEEPING APP FULL#
Only individuals with full OWNER access can delete Wave accounts. You, or another person to whom you have given FULL owner access to your account, has deliberately deleted your Wave account and all your Wave businesses.
Check the tab in the top left corner, and pick the right business.Īll your data seems to be missing, including settings and preferences, like the layout of your invoices. Sometimes, however, if you don’t log in for a long time, or log in using a different computer than usual, you might not get the business you expect when you first log in. Wave lets you have multiple businesses under one account login, and generally remembers which business you worked with last. You have more than one business, or are a user on one or more businesses. You’re not seeing the business data you expect to see. Try clearing your filters and see if what you’re looking for reappears. So if you visit the Unpaid tab, but your filter is selecting only Paid invoices, you won’t see any data. Invoice Filters are turned on, and you may be looking at the wrong tab. You’re on an Invoice tab, and invoices are missing. filtering to Unverified Transactions when all your transactions are Verified, or vice versa.Ĭheck your filters to make sure you’re not filtering out what you want to see. Transaction Filters are hiding the data you’re looking for – e.g. You’re on the Transactions page and don’t see the transactions you expect. Unless you (or someone else who had owner access to your account) deliberately went through every step of our 6 step account closure process, your data is intact. If you've logged in to Wave and it looks like some or all of your data is missing, here's what to do. Wave's system cannot delete or remove data without your consent. The security of your Wave account and the integrity of your data is incredibly important to us.
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